CANCELLATION AND REFUND POLICIES

GENERAL CANCELLATION AND REFUND POLICIES

1.1. All rates, promotions and discounts are subject to change without prior notice.
1.2. Rates are expressed in Mexican pesos, per room, per night, based on double occupancy, and are subject to change.
1.3. Billing is done in Mexican pesos*. The daily rates of the rooms are subject to a 16% state tax, a local 3% ISH charge.
1.4. NO CASH RESORT

Room Capacity
The maximum number of people to have a room is as follows:
Children are considered to be 0 to 11 years old. Up to a maximum of two children can share their parents’ room at no extra cost.

Minimum stay requirements
It may correspond to a minimum length of stay. Please check with the reservations department or travel professional for updated information for Easter, extended vacations, and Christmas or New Year holidays season.

Deposit and cancellations
For all queen confirmed and guaranteed reservations, a deposit of one night is required at the time of booking.
Cancellations must be notified as follows:
a) Low season: If cancelled 24 hours before arrival.
b) Mid-season: If cancelled 5 days before arrival.
c) High season: If cancelled 14 days before arrival.
Cancellations outside of these deadlines will result in the loss of the deposit.
Cancellations made within these deadlines will receive a full refund, except for non-refundable reservations. In the case of early departure, please note that all originally confirmed nights of accommodation will be charged. All major credit cards Visa, Master Card, American Express are accepted.